Shipping Policy
Shipping Policy
Domestic Shipping
Precious Earth has tie-ups with reputed logistics and shipping service providers, such as DHL, BlueDart, Dehlivery, BV Chinai, etc. for both domestic and international deliveries. We're happy to provide you with a free delivery service (including transit insurance) within India, for all orders above Rs. 20,000. For orders under this threshold value, we charge a flat rate of Rs. 300 as delivery charges.
International Shipping
We're currently operational primarily within India, however, depending on your order size and value, we can also provide international shipping. In case you require an order to be delivered outside of India, please contact us with your order details, and we will be happy to ship your order internationally. Additional charges may apply, and we will intimate the same to you for your approval before dispatch.
Delivery Timelines & Days to Dispatch
The timelines for order deliveries vary slightly between loose gemstones and custom gemstone-set jewellery. Details are highlighted below.
- Loose Gemstones: Since these are ready products available in our inventory, we will dispatch your purchase within 48 hours of receiving the order. In case you have requested for an additional IGI certification on the order page, it may take us an additional 5 working days in order to get the certification done and dispatch the order. Once dispatched, the order should reach you in 2-7 working days if the delivery address belongs to a metro-city. For non-metro cities, delivery may take between 5-10 working days after dispatch.
- Gemstone-set Jewellery: Our gemstone-set jewellery pieces are usually made-to-order. As such, we require between 7-10 working days to craft these products and dispatch them to you. In case you have requested for an additional IGI certification on the order page, it may take us an additional 5 working days in order to get the certification done and dispatch the order. Once dispatched, the order should reach you in 2-7 working days if the delivery address belongs to a metro-city. For non-metro cities, delivery may take between 5-10 working days from the date of dispatch.
Order Tracking
Once we have dispatched your order from our warehouse, you will receive an order tracking link on your registered email address. You can track your order by clicking on this link, or by using the Order/Tracking ID on the specfic courier's tracking page. In the unlikely case that you have not received an email confirmation of dispatch, please contact us with your order details, and one of our representatives will be happy to assist you.
Order Safety
Since we trade in high-value products such as precious gemstones and gold/silver jewellery, we only use reputed logistics and shipping service providers including DHL, Dehlivery, BlueDart, BV Chinai, etc. Additonally, all our products are insured for transit, and are safely packed in tamper-evident packaging, so you can rest assured that your product will reach you in mint condition.